Refund policy

Last updated: 26 August 2026

Made-to-order items

Everything we make at Cape Rug, Home & Art is made to order, including all furniture. Because each piece is custom-made for you, made-to-order items and custom furniture can't be returned or refunded for a change of mind. This applies whether the order is placed at standard or bulk pricing. It does not affect your rights if an item arrives damaged or defective (see below).

Standard returns (eligible items)

For any item that is not furniture, you have 7 days from receiving your order to request a return, in line with the Electronic Communications and Transactions Act 25 of 2002. To be eligible, the item must be unused and in its original condition and packaging, with any tags attached, and you'll need proof of purchase.

To start a return, email us at capeart@thecapeartcompany.co.za. If we accept your return, we'll send instructions on where to send it. We can't accept items returned without first requesting a return. Return shipping is for your account.

Damaged or defective items

Please inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, contact us straight away at capeart@thecapeartcompany.co.za with photographs. We'll repair or replace the affected items. This applies to all orders, including made-to-order items and custom furniture.

Bulk orders

Bulk orders (from R20,000) require a 50% deposit before production begins, with the balance due before dispatch. The deposit is non-refundable, as production is booked and materials are committed to your order once it's placed. The damaged-or-defective cover above still applies.

Non-returnable items

We can't accept returns or refunds on furniture, sale items or gift cards, except where an item is damaged or defective.

Refunds

Once we've received and inspected an approved return, we'll let you know the outcome. Approved refunds are paid to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received it, contact us at capeart@thecapeartcompany.co.za.